Privacy Policy

1. Data Collection

When you request emergency mitigation or restoration services through Prime Water Damage Restoration, we securely collect necessary personal details. This may include your full name, mobile or home phone number, property address, and a description of the flood or mold damage you are experiencing. Additionally, standard analytics such as IP addresses and browsing behavior are recorded to help us improve our platform.

2. Utilizing Your Information

Your property address and contact details are essential for deploying our rapid-response mitigation teams. We use this information to calculate arrival times, dispatch local crews with the correct extraction equipment, and facilitate direct communication between you and our certified technicians during your emergency.

3. Third-Party Disclosures

Prime Water Damage Restoration respects your privacy. We never lease, sell, or trade your personal data to advertisers. We only disclose your service request details to our in-house restoration crews and, when authorized by you, to your homeowners insurance provider to assist with claim processing.

4. Information Protection

We deploy advanced digital safeguards and strict administrative protocols to keep your data secure from unauthorized interception. However, as is the case with all online platforms, we cannot offer an absolute guarantee of digital security against all emerging threats.

5. Inquiries & Deletions

If you wish to review the information we have on file, request a modification, or ask for your data to be permanently erased from our systems, please reach out to our customer service team at (877) 893-0358.